Refund policy

Returns & Refunds

We want you to love every piece you order. If something isn't right, here's how returns work.

Return Window
Most items can be returned within 30 days of delivery, in original unopened packaging.

Restocking Fee
A 25% restocking fee applies to standard returns to cover handling and warehouse costs. The restocking fee is waived in two cases:
- The product arrived defective or damaged.
- The wrong item was shipped because of an error on our end.

Items That Cannot Be Returned
- Custom-made or special-order items
- Items that have been installed or show signs of installation
- Items the manufacturer has discontinued
- Free or promotional gifts
- Samples that have been mailed (these are refunded separately under our Sample Refund Program — see the Samples page)

How to Start a Return
1. Email cs@knobs.co or call 1-800-530-8245 within the 30-day window. Please include your order number and the item(s) you'd like to return.
2. We'll send you a Return Authorization (RA) number and the return address. Returns sent without an RA number cannot be processed.
3. Pack the item in its original packaging and include the RA number on the outside of the box.
4. Ship the package back. Return shipping is the customer's responsibility unless the return is due to a defect or our error, in which case we'll provide a prepaid label.

Refund Timing
Once we receive and inspect your return, we'll issue a refund to your original payment method within 3–5 business days. Banks may take an additional 2–7 business days to post the credit.

Exchanges
The fastest way to get the right hardware is to place a new order for the item you want and request a return for the original. If you'd like help, just reach out — we're happy to walk you through it.

Order Cancellations
You can cancel an order before it ships at no charge. Once an order has been handed to the carrier, our standard return policy applies.

Questions
Email cs@knobs.co or call 1-800-530-8245.